Privacy notice

Information we collect

We collect account details such as name, email address, time zone, plan, phone profiles, carrier, verification status, disclosure preferences, and outbound authentication settings. We also receive call numbers, names supplied by carriers, routing and SIP details, timestamps, durations, hangup information, recordings, integrity values, projects, tags, usage, retention, and delivery status.

How information is used

Information is used to authenticate subscribers, route and connect calls, create evidence records, deliver account and call notifications, display usage, enforce retention, prevent loops and abuse, troubleshoot service, and maintain system security and reliability.

Optional call transcription

When the Call transcription setting is available and you make a fresh selection to enable it, CallExhibit may send only a future completed WAV recording to OpenAI for transcription. No earlier recording is sent because of that setting. The resulting text is separate derived evidence, encrypted by CallExhibit, and is not part of the original recording or its manifest. The original WAV remains the canonical evidence.

A transcript is visible only to the customer who owns the call through the private portal. It is not emailed, exported, indexed for search, or available to household members or support by default. Turning transcription off cancels unsubmitted work and schedules deletion of eligible derived transcripts; a legal hold can delay deletion. OpenAI processing is subject to the applicable OpenAI service terms and data controls.

Who can access it

The customer can access information assigned to the account. Authorized operators can access account, call, routing, and system-health metadata needed to operate the service. An operator cannot play a recording unless the customer explicitly shares that specific call for support.

Service providers and carriers

Telephone carriers, SIP providers, hosting infrastructure, email delivery services, storage providers, and other processors may handle the minimum information needed to perform their role. CallExhibit does not sell call recordings or use them for advertising.

Retention and deletion

Recording retention depends on the selected plan, add-ons, legal holds, and displayed expiration date. A transcript follows the source recording's expiration and hold status. Call metadata, account history, security logs, usage records, delivery receipts, and backups may remain longer when needed for billing history, integrity, fraud prevention, operations, or legal obligations.

Security and resilience

CallExhibit uses restricted service paths, authenticated subscriber configuration, access controls, and integrity records. No system can promise absolute security. Customers should use a unique password, protect phone PINs, and report unexpected account activity.

Your choices

You can manage phone profiles, disclosure preferences where available, projects, tags, per-call support playback, optional transcription where available, and account security settings. You may revoke a call's support access or transcription preference at any time. Requests concerning an account or retained data should be made through the support channel provided with the account so identity can be verified.

Children and sensitive use

CallExhibit is not directed to children. Do not use the service for calls involving protected or highly sensitive information unless you have determined that the calling, recording, storage, and access arrangements are appropriate and lawful.

Changes

This beta notice may change as storage, billing, authentication, and service providers are finalized. The updated date and material account notices will identify later versions.